Brands that state support is available 24/7 on their own pages.
The rule: The brand states that support is reachable around the clock. 61 of the 145 casinos in the rating match.
| Casino | Disclosure score | Regulator and number | Minimum deposit | Payout time | Support |
|---|---|---|---|---|---|
Fresh Horizons Limited | 10.0
/ 10
Disclosure score | Kahnawake No. 00972 | $10 | 48 hours | 24/7 support via live chat or email |
Fresh Horizons Limited | 10.0
/ 10
Disclosure score | Kahnawake No. 00972 | $10 | 48 hours | 24 hours a day, 7 days a week through call, email, or Live Chat |
Fresh Horizons Limited | 9.7
/ 10
Disclosure score | Kahnawake No. 00972 | $5 | 48 hours | 24/7 customer service team |
Fresh Horizons Limited | 9.7
/ 10
Disclosure score | Kahnawake No. 00972 | $1 | 48 hours | 24/7 customer support |
Gamesys Operations Limited | 9.3
/ 10
Disclosure score | UK licence No. 38905 (Great Britain), RGL No. 46 and RGL No. 153 (Gibraltar) | £10 | Processed within 4-24 hours | 24/7 via live chat |
|
Slots.lv Arbol Media B.V. | 8.7
/ 10
Disclosure score | Curaçao No. OGL/2024/670/0711 | $10 (MatchPay, Player Transfer); $20 (Visa/MasterCard/China UnionPay) | Approval: about 24 hours for cryptocurrency, about 24-48 hours for other methods; after approval: Bitcoin up to 24 hours, Bitcoin Cash, Bitcoin SV, Ethereum, USD Tether and Litecoin up to 1 hour, Credit Card and Check by Courier 4-7 business days, Bank Wire 5-10 business days | 24/7 live chat; email reply within 48 hours |
Excelsior Works Ltd. | 8.7
/ 10
Disclosure score | Kahnawake No. 00979 → 01004 | $1 | over 90% of withdrawal requests are processed immediately, with the money typically back in your bank within minutes; for the rest, arrival time depends on your payment method and bank | live chat or email 24 hours a day, 365 days a year |
Fresh Horizons Limited | 8.5
/ 10
Disclosure score | Kahnawake No. 00972 | Not found | 48 hours | 24/7 via LIVE CHAT or email, 365 days a year |
Fresh Horizons Limited | 8.5
/ 10
Disclosure score | Kahnawake No. 00972 | Not found | 48 hours | 24/7 via LIVE CHAT or email |
Fresh Horizons Limited | 8.5
/ 10
Disclosure score | Kahnawake No. 00972 | Not found | 48 hours | 24 hours a day, 7 days a week via email or live chat |
|
888casino 888 UK Limited | 8.5
/ 10
Disclosure score | UK licence No. 39028 | £10 | processed in one business day from the date of request | 24/7 Customer Support and Online Chat service |
Fresh Horizons Limited | 8.2
/ 10
Disclosure score | Kahnawake No. 00972 | Not found | 48 hours | 24/7 customer service team |
Fresh Horizons Limited | 8.2
/ 10
Disclosure score | Kahnawake No. 00972 | Not found | 48 hours | 24/7 support |
Fresh Horizons Limited | 8.2
/ 10
Disclosure score | Kahnawake No. 00972 | Not found | 48 hours | 24/7 support |
Fresh Horizons Limited | 8.2
/ 10
Disclosure score | Kahnawake No. 00972 | Not found | 48 hours | 24/7 support |
Rock Swift Group | 8.2
/ 10
Disclosure score | Kahnawake No. 00884 | Not found | 48 hours | 24/7 support |
|
Mr Luck Jupiter Gaming Limited | 7.9
/ 10
Disclosure score | UK licence No. 67098 | £10 | processed in just a few seconds, while others may take a few business days | 24/7 Customer Support team |
SuprPlay Limited | 7.8
/ 10
Disclosure score | UK licence No. 000-048695-R-327029-011 | Not found | up to 72 hours | email or Live Chat available 24/7 |
Baytree Interactive Ltd (69691), a Guernsey registered company | 7.7
/ 10
Disclosure score | Kahnawake No. 01059 (issued 26 August 2026) | €10 | Not found | 24/7 support |
|
SkyCity Online Casino Operator not found | 7.7
/ 10
Disclosure score | Malta (MGA) No. MGA/B2C/880/2021 | Not found | we will always endeavour to approve your withdrawal within five (5) days from request | 24 hour customer support, Live Chat and Email |
TD Investments Ltd | 7.6
/ 10
Disclosure score | Kahnawake No. 00956 (Client Provider Authorization, issued 20 September 2023) | $20 | Withdrawal requests processed daily, payments to player accounts Monday and Thursday | Toll-free 24/7/365 USA: 1 866 403 6954, Fax: 1 866 403 6971, Email support available, Live Chat |
Skill on Net Ltd | 7.5
/ 10
Disclosure score | UK licence No. 39326 | Not found | aim to process all withdrawals within a few hours | 24/7 Live & Email Support |
|
Les Ambassadeurs Online Les Ambassadeurs Online Limited | 7.2
/ 10
Disclosure score | UK licence No. 57687 | £10.00 per transaction | up to 24 hours; bank 2-5 working days | 24/7 live chat team or email |
Gareton B.V. | 7.0
/ 10
Disclosure score | Curaçao No. OGL/2024/165/0185 | 0.0001 BTC | no longer than 10 minutes | Live chat available; 24/7 access to dedicated VIP support team by email |
ProgressPlay Limited | 7.0
/ 10
Disclosure score | Malta (MGA) No. MGA/B2C/231/2012 (MGA), 39335 (UKGC) | Not found | Processing 1 business day; transfer 1-7 business days depending on the method | 24/7 support |
|
InterCasino Breckenridge Curaçao B.V. | 7.0
/ 10
Disclosure score | Curaçao No. OGL/2024/175/0182 | Not found | usually 3 to 5 working days | 24 hours a day, 7 days a week, 365 days a year via chat or email |
|
Brango Anden Online N.V | 6.9
/ 10
Disclosure score | Curaçao licence number not found | $10 | Instant | 24/7 live chat |
Operator not found | 6.9
/ 10
Disclosure score | Comoros licence number not found | $10 (Player Transfer, MatchPay); $20 (Visa/MasterCard/China UnionPay); $50 (Direct Bank Transfer) | up to 24 hours for Bitcoin (BTC) and 1 hour for Bitcoin Cash (BCH), Litecoin (LTC), Ethereum (ETH) or Bitcoin SV (BSV) once a payout has been approved; Voucher and MatchPay: Instant; Check by Courier and Bank Wire: 10-15 Business Days | 24/7 support |
Razorbill Links Limited | 6.9
/ 10
Disclosure score | UK licence No. 66479 | £5 | usually processed within 3–5 business days | 24/7 Customer Support Team |
Jupiter Gaming Limited | 6.7
/ 10
Disclosure score | UK licence No. 67098 (UK Gambling Commission), RGO-2600-30 (Jersey Gambling Commission) | £10 | Not found | 24/7 Customer Support team |
Gamesys Operations Limited | 6.7
/ 10
Disclosure score | UK licence No. 38905 (Great Britain), RGL No. 46 (Gibraltar) | Not found | we process most withdrawals within 24 hours; most landing within 4 hours-3 days | 24/7 Customer Support team |
|
Fitzwilliam Operator not found | 6.7
/ 10
Disclosure score | UK licence No. 48760 | £10 | Not found | Live Chat: 24/7; Email Support: 09:00 – 21:00pm (GMT) |
|
King Casino Jupiter Gaming Limited | 6.7
/ 10
Disclosure score | UK licence No. 67098 | £10 | Not found | 24/7 Customer Support team |
|
Yeti Casino L&L Europe Ltd | 6.7
/ 10
Disclosure score | UK licence No. 38758 | 20 euros | within 24 hours; up to 5 business days | skilled support team is there for you, 24/7 |
|
Winspirit Operator not found | 6.4
/ 10
Disclosure score | Curaçao licence number not found | 30 CAD | Up to 60 min | 24/7 support |
White Hat Gaming Limited | 6.4
/ 10
Disclosure score | Malta (MGA) No. 52894 (Great Britain), MGA/B2C/370/2017 (issued 01/08/2018) | Not found | up to 2 business working days for the withdrawal to be accepted | 24 hours a day, 7 days a week via email and live chat |
|
PricedUp Off Course Bookmakers Limited | 6.4
/ 10
Disclosure score | UK licence No. 001776-R-103193-014 | Not found | Debit Card Withdrawals: A maximum of 5 working days | customer support team is available 24/7 |
Universe B Games B.V. | 6.2
/ 10
Disclosure score | Curaçao No. OGL/2024/1494/0942 | Not found | Not found | 24/7 support; Live Support can be accessed from the main page |
|
Horseshoe Online Casino American Wagering, Inc. | 6.0
/ 10
Disclosure score | Ontario licence number not found | $5 | Up to 72 hours internal processing time (there may be delays due to any Security Review; save where we hold any such payments in accordance with these Agreements) | Live chat is available 24/7 |
|
Hot Streak Casino Grace Media (Gibraltar) Limited | 6.0
/ 10
Disclosure score | UK licence No. 57869 | £5 | Not found | Live chat is available 24/7, 365 days of the year |
|
QuickBet L&L Europe Ltd | 6.0
/ 10
Disclosure score | UK licence No. 38758 | £10 | Not found | available 24/7 and open for email, live chat, and phone calls |
BM Solutions GB Ltd | 5.8
/ 10
Disclosure score | UK licence No. 65699 | Not found | Not found | 24/7 Live Chat, support@betmaster.co.uk |
|
Quartz Casino ProgressPlay Limited | 5.8
/ 10
Disclosure score | UK licence No. 39335 (Great Britain) | Not found | Not found | support team available 24/7 via contact form, email or live chat |
ProgressPlay Limited | 5.8
/ 10
Disclosure score | UK licence No. 39335 (Great Britain) | Not found | Not found | 24/7 live support chat service; customer support email |
|
Toppz TWHG Inc. | 5.7
/ 10
Disclosure score | Ontario licence number not found | Not found | pending for 1-2 days; once approved, up to 3 working days to reach your account | 24/7 via Live Chat in multiple languages |
|
Play Alberta Operator not found | 5.5
/ 10
Disclosure score | Not found | $5.00 | The estimated processing time for EFT – Bank Transfer is three to five business days after the withdrawal is approved; INTERAC e-Transfers is two business days after the withdrawal is approved; PayPal is thirty minutes after the withdrawal is approved | Live Chat; Call Center Number 1-833-920-1447; Customer Support is available 24 hours, 7 days a week |
|
High Flyer Casino Ellipse Entertainment Limited | 5.4
/ 10
Disclosure score | Ontario licence number not found | CAD$20 | usually processed within 24 hours, provided all requirements are met; funds arrive: Interac between 3-24 hours, Other E-Wallets between 3-24 hours, Cards between 1-3 business days, e-Check between 3-5 business days | 24/7 human support |
|
Slot Boss LeoVegas Gaming PLC | 5.2
/ 10
Disclosure score | UK licence No. 39198 | Not found | Not found | 24hr customer service Available for you 24/7 |
Continental Ventures Ltd | 4.9
/ 10
Disclosure score | Antigua licence number not found | Not found | 24-72 hours | 24/7 support |
|
BETDAQ Exchange Platform Solutions Limited | 4.9
/ 10
Disclosure score | UK licence No. 34865 (Great Britain); GRAI-0313-RBI-26-0001 (Ireland) | Not found | Debit Cards 2-5 days; Credit Cards 2-5 days; Skrill & PayPal up to 24 hours; NETeller up to 24 hours; Bank Transfer 1-5 days; all withdrawals can take up to 24 hours to be processed in addition | 24/7 Customer Support |
Operator not found | 4.8
/ 10
Disclosure score | Not found | Not found | Within 72 business hours | live chat representatives are available to assist you 24 hours / 7 days a week |
3-102-959384 SRL | 4.5
/ 10
Disclosure score | Anjouan No. ALSI-202606048-FI2 | Not found | Not found | Email: support@metaspins.com; Live Chat: Available 24/7 |
Moon Revolution Limitada | 4.5
/ 10
Disclosure score | Anjouan No. ALSI-152406043-FI | Not found | Crypto withdrawals usually processed within 5 minutes to 1 hour | 24/7 live support |
|
tombola tombola (International) Plc | 4.5
/ 10
Disclosure score | UK licence No. 38613 | Not found | Not found | our dedicated team is available 24/7 |
|
Heart Bingo BV Gaming Limited | 4.2
/ 10
Disclosure score | UK licence No. 39576 | Not found | Not found | customer support team is available 24/7 |
|
BetVictor BV Gaming Limited | 4.2
/ 10
Disclosure score | UK licence No. 39576 | Not found | Not found | Customer Support team is available 24/7 |
|
OLG.ca Operator not found | 3.7
/ 10
Disclosure score | Ontario licence number not found | Not found | in most circumstances, within three Business Days | LiveChat is available 24/7 |
|
FireVegas TWHG Inc. | 3.7
/ 10
Disclosure score | Ontario licence number not found | Not found | Not found | 24/7 via Live Chat in multiple languages |
|
Pinnacle Pinny (Ontario) Limited | 2.5
/ 10
Disclosure score | Ontario No. OPIG1236075 | Not found | Not found | 24/7 Live Chat |
|
Miki VL Canada Limited | 2.5
/ 10
Disclosure score | Ontario No. OPIG1300315 | Not found | Not found | support team is ready to help 24/7 |
Operator not found | —
We hold too few of this brand's own figures to work out a score. | Not found | Not found | Not found | 24/7 support |
Each collection applies one rule to the 145 brands in the rating: a figure or a term we found on the brand's own pages. The number is how many brands match it.
The brands here were picked by the rule printed above, applied to the same data the rating shows, not by an opinion. A casino appears because we found the thing this page is about on its own pages — a payout window in hours, a deposit of ten or less, a printed licence number. Where we found nothing on the subject, the brand is absent rather than assumed.
That also means a selection can be shorter than it looks like it should be. For many brands we did not find a payout time or a deposit minimum on the pages we read, and a page that guessed on their behalf would be worse than a short list. A printed licence number is not always one a reader can look up either: Kahnawake's register lists operators and their domains, not numbers.
The score in the second column counts only how much of what we check a brand puts in writing on its own pages. It is not a test of the casino, and a dash means we hold too little of that brand's own figures to work anything out. How this score is worked out.
A collection page is a filter applied to the rating, not an editorial shortlist. An entry appears here because we found the relevant fact on the casino's own site — a payments page, a terms section, a help-centre article, a footer line.
The claim belongs to the operator, and the card it sits on links to the operator's own site. The rows are ordered by the disclosure score, highest first. That score measures how much of what we check a brand puts in writing, not how good the casino is, so a row near the top is better documented, not better. Brands without a score come after the rest, with the reason beside the dash.
Where we did not find a value on the pages we read, the cell says “Not found”. That describes our reading, not the casino behind it.
An attribute is taken from what we found on an operator's own pages, so a brand where we found nothing on the subject does not enter the collection. The gap has ordinary causes: the statement sits in a document that was not read, or in a language version that differs from the one indexed, or it is phrased as a condition rather than a fact, or the page changed after the record was made.
A missing brand is therefore not a brand without the attribute. A collection answers the question "which casinos did we find stating X", not "which casinos do X". Those two lists overlap, and neither contains the other.
Read a collection as a floor rather than a census. If a brand you are looking for is absent, the next step is its own pages, not this list.
Processing time is the interval an operator gives between accepting a withdrawal request and releasing the money to the payment channel. That is the clock being quoted. It normally excludes identity checks, the time the bank or provider takes on its own leg, weekends where the operator observes them, and any pending or reversal window during which a request can be cancelled.
The figure was not measured here. Nobody on this site withdrew money from these casinos, and no timing was recorded from the inside. What is printed is the operator's own statement about its handling, so the wording can be compared rather than the headline number.
Conditions usually travel with the promise: a verified account, the same method used for the deposit, a different rule for the first withdrawal, or a cap per request or per period. Two casinos can quote the same window and mean different things by it. The stages of a withdrawal are described under payments, and the terms used in them are defined in the glossary.
A licence names the rulebook an operator works under and the office that hears complaints about it. It is an address, not a grade. A collection built on a regulator answers whose rules apply, and nothing else.
Regulators differ in what they require and in what they publish: segregated player funds, advertising limits, self-exclusion schemes, dispute procedures, the register in which a licence holder is listed. Those differences are real, and they are visible in the regulator's own documents rather than in the appearance of the casino site.
In practice a complaint runs through the operator's own procedure first, then to the regulator or to whatever adjudication body that regulator names. Knowing which licence applies tells a reader where that path leads before it is needed.
Each row carries the same parts, and each part has a narrow meaning.
| What you see | What it means | What it does not mean |
|---|---|---|
| A value in a cell | The operator published this | That it was verified in play |
| “Not found” in a cell | We did not find a statement on the pages we read | That the casino lacks the attribute, or never publishes it |
| A stated time window | The handling the operator promises | The time between request and money in hand |
| A licence name | The rules and the complaint route | A ranking of one regulator over another |
| A score | How much of what we check the brand puts in writing | How good the casino is, or how it treats a player |
| A dash instead of a score | Too few of the brand's own figures to work one out, or figures removed until its official site is read | A low score |
A row is a pointer back to the operator's own pages. Where those pages have changed, they settle it.
The filters on /casinos/ can be combined. Filtering by a payment method and then by a licence produces a list where both statements exist. Each step adds a condition the reader chose rather than a preference someone else applied, and the result is narrower than either filter on its own.
Intersection also multiplies silence. As an arithmetic example only: if one filter matches 12 casinos and another 8, the overlap can be anything from 0 to 8, and every brand where we found one attribute but not the other drops out of the result even when it has both. Each filter you add makes the answer sharper and the omissions larger.
A workable order is to narrow by the attribute that decides the question, read the surviving cards in full through the casino list, and treat the remaining attributes as reading notes rather than as further filters.
There are no player ratings and no editorial verdicts here, by design. No one on this site played at these casinos, so a grade for how one treats a player would be an impression dressed as a measurement. The score in the second column measures something narrower and says so: how much of what we check the brand puts in writing on its own pages. It decides the order of the rows, and it is not a verdict on the casino. Where we did not find a value on the pages we read, the cell says “Not found”.
That leaves the judgement with the reader, which is where it can actually be made. The site supplies what the operator published and, where we recorded the page it came from, links to it.
The method behind the records is described on the about page, recurring questions are answered in the FAQ, and the full set of sections is listed on the site map.
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